Guides

Things worth knowing about power cuts: how to report a fault, what to do during a long outage, and how to read your bill.

• How to report a power fault and which number to callThe fault line, the regional office numbers, and what to check before you pick up the phone.
• The difference between planned, rotating and fault outagesThree kinds of outage, why they behave differently, and what to expect from each.
• What to do during a long outageFood in the fridge, the water pump, medical devices, and staying cool in summer.
• Protecting appliances from surges when the power returnsWhy to unplug during an outage, and what surge protection can and cannot do.
• How electricity billing and tariffs workThe lines on your bill, where to find the current tariff, how to pay, and how to dispute.
• How this site collects and verifies its dataThe sources, the parsing, how duplicates are merged, and what we deliberately do not do.